If a fax is not being delivered to your email address for any reason, you can also view it by logging in
to your account via the RapidFAX website at www.rapidfax.com
, with your username and password. If you do not know your username and/or password, you may request either by clicking on the "Forgot Username/Password?"
link at the bottom of the login screen. Or, if you are still having trouble, please contact
our Online fax program support department.
Once you have logged in
to your account, you will see a list of inbound faxes in your inbox. If the fax does not appear in your web inbox, our system has not received it. Often this is due to a misdialed or improperly programmed fax number. Please verify that the sender is using your correct fax number.
Faxes that appear in the web inbox, but not in your email inbox, may have been blocked from delivery by a spam filter or other security software. Please allow delivery for all emails from RapidFAX.
If you need to change the designated email address for where your incoming faxes are received, please update your "General Settings" on your account within the RapidFAX web interface. Log in to your account and then click the "Settings" icon at the upper right-hand corner of the screen. Within the "General Settings" tab, you can change the primary email address for delivery. Click "Update General Settings" when you are finished.